OBJECTIVE:

EXPERIENCE:

12/2007 - Present

Industry: Business Services - Other

Field Sales Leader

• Develop leads through internet research, referrals, and canvassing in the field.• Cold calling over the phone and on site• Completing hard or soft copy documents with prospective clients for submittal to deploy services• Worked with industry partners to demo products and services via conference call and GoToMeeting• Provide existing and new customers with account support to ensure clarity of account setup and service deployment• Act as a liaison between customers and technical support staff when technical system issues arise• Actively pursue timely issue resolution by collaborating with intra-departmental associates as needed• Accurately document all dialog for both prospective and existing customers using Outlook and Excelo Information from dialogue with prospective customers for use later towards closing the accounts while using the same technique towards maintenance resolution• Utilize websites such as Manta.com, the Texas state comptroller site, and Network Solutions as both a lead generation source and a research tool for company contacts to assist with prequalification of prospective customers• Produce comprehensive bids based upon competitors’ statements that show detailed and competitive cost savings encompassing both current and future business needs• Handle rate reviews for entire portfolio of accounts to retain the client-base and keep attrition to a minimum.• Maintain cyclical contact with entire client-base in an attempt to be sure that they are PCI compliant, keeping processing costs down, and address any support challenges• Interact with a business owner's over the phone, online, and in person for the purpose of up-selling or obtaining new business

7/2003 - 11/2007

Industry: Business Services - Other

Account Director

• Opened tickets for merchant challenges as encountered during account maintenance calls • Worked with existing merchants for account maintenance purposes • Contacted existing clients in order to upsell with regards to equipment or any of the new services • Converted existing client base to other providers as to increase profitability and retain as customers long term • Utilized a 'High Touch" model, and developed communication with new customers from application to first invoice, to insure that they are comfortable with the change • Regularly met established monthly quotas of reaching decision makers and obtaining statements • Developed leads through online research apart from the company-purchased lead lists • Established rapport with prospective clients via tenacious phone and email contact • Developed line by line rate evaluations and proposals for prospective customers from current monthly billing statements • Closed new business over the phone, or with the assistance of an outside sales force

8/2002 - 1/2003

Account Development Representative

¨ Made outbound and inbound phone calls or send emails to establish initial contact and appointments for Account Managers in the Southwest Region, TX, OK, and NM¨ Researched the Internet for accounts to assure that the companies were desirable as customers ¨ Prospected either online by visiting company’s websites, or covering local industrial parks¨ Utilized an out-sourced website and company database to develop a pipeline of accounts for future follow up as possible opportunities for business¨ Met certain management by objectives, as a specific quota is desired for the companies for the attainment of revenue goals¨ Scheduled on site customer demonstrations for Account Managers to impress the prospect with the technology that is available¨ Obtained key information for the target account program as implemented by the Regional Sales Director to increase revenue for the southwest region¨ Developed a presentation including company organizational charts of target accounts for the director’s monthly meetings

10/2000 - 8/2001

Field Operations

· Human Resources for ELS (subsidiary of Botanical Technologies)· Completed and processed new employee paperwork for all ELS employees· Entered time cards and produced payroll reports· Processed bonus pay, uniform deposits, insurance and 401K enrollment· Responsible for any correspondence concerning employment for ELS employees· Estimating/Construction Services· Obtained all necessary insurance certificates for various projects· Analyzing certificates to determine if the limits met the subcontract agreements· Handled notarizing of payment applications to the project owner as well as pay requests to subcontractors· Utilized Microsoft Access for the production of correspondence, new letters, form letters · Coordinated mobilization schedules on various projects· Worked closely with the owner to initiate a new filing system, and maintain it· Obtained quotations from vendors for various scopes of work · Accounting and Other Duties· Entered and tracked purchase orders in the accounting system· Responsible for correspondence to subcontractors, architects, and superintendents concerning various projects· Transcribed minutes from the project superintendents’ weekly progress meetings· Supply procurement for all areas of the company

9/1998 - 7/2000

Resolutions Team Leader

· Team Lead/Assistant Supervisor Responsibilities· Developed, documented, and implemented the resolutions process and procedures· Made use of existing software applications to track issues from open to close, including logging inbound and outbound emails, letters, phone calls, and problem resolution· Initiated system in which reporting of past resolutions were communicated with upper management and took steps to ensure better handling of issues from level one support· Instead of using auto response email packages, each resolution was personally handled using an email tracking system· When necessary, issues were escalated to other departments within FMI (i.e., shipping, Financial Services, Compliance, and Marketing)· Utilized company databases to thoroughly research issues such as sales representative commission payments according to sponsorship and tier level, customer billing, and organizational tracking· Financial Services Agent Responsibilities· Created a spreadsheet application to track and monitor non-payment of account issues and resolutions· Collection of monies owed to FMI for the purchase of sales aids, event fees, training fees, and start up investments· Initiated and processed the cancellation or suspension of representative accounts· Located representatives whose commissions checks were returned due to a bad or incorrect address· Aided representatives with their concerns and questions · Ensured that the representatives remained in compliance with the policies and procedures set forth by FMI

11/1992 - 9/1998

Rental Manager/Accounting Clerk

· Responsible for establishing and managing new and existing truck rental and lease accounts· Qualified and administered new and existing accounts by utilizing Dun and Bradstreet credit services· Created lease proposals based upon specific needs of prospective client· Figured lease rates to fit the customer’s transportation requirements· Entered cash receipts, receivables, and payables into lease accounting system· Prepared daily bank deposits· Reconciled bank account and cash flow statement on a monthly basis· Wrote and posted checks to lease accounting system · Produced loan amortization schedules with MS Money· Analyzed aging journal for collection purposes· Maintained cash receipt and disbursement journal

5/1992 - 11/1992

Advertising Sales/Distribution

· Responsible for establishing new accounts and servicing current customers· Produced ad layout before sending to printer· Assisted individuals with placement of personal advertisements· Worked with distribution department on rack placement and marketing

8/1991 - 1/1992

Advertising Sales

· Maintained Customer Base And Obtained New Advertising Business· Responsible For Ad Layout

1/1991 - 5/1991

Promotions Intern

· Updated Winner List For Promotions Staff· Worked Events Such As Auto Show, Concerts, Etc.· Assisted In Production Of Promotional Events With Sales Staff

EDUCATION:

Bachelor's Degree

Major: Communications, Minor: Business

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

HONORS & AWARDS:

Field Sales Leader Award

CAREER HIGHLIGHTS:

I was employed by EMG as a Sales Representative, I attained the title of Account Executive, and, finally, Field Sales Leader.

INTERESTS & HOBBIES:

Reading , cooking, travel, hiking, quality time with family

AFFILIATIONS:

Hannah's Buddies/Fight SMA

Volunteer - annual golf tournament

Beta Theta Pi Fraternity

Volunteer - food drives for local area food banks